Delete your OTPsignal account
This page explains how users of the OTPsignal Android app can request deletion of their account and associated data.
How to request account deletion
- Open the OTPsignal app and sign in.
- Go to Support chat (Chat tab).
- Send a message with the text: Please delete my account.
- Include the Gmail or phone number used for your account.
We will verify ownership of the account and process the deletion request. You should receive confirmation in the Support chat.
What data is deleted
- Account profile (name, email, phone, company)
- Login credentials and session access
- Applications and API keys linked to the account
- Wallet balance records and balance requests
- Support chat history for the account
- Device / notification tokens linked to the account
What data may be retained
Limited records may be kept for a reasonable period when required for security, fraud prevention, abuse investigation, or legal / accounting obligations (for example, anonymized delivery logs or billing dispute records). Retained data is not used for marketing.
Processing time
Account deletion requests are normally completed within 30 days after we verify the request.