Privacy Policy
OTPsignal (“the App”) helps users manage OTP (one-time password) delivery, applications, wallet balance requests, and in-app support chat. This Privacy Policy explains what information the App processes and how it is used.
1. Information we collect
Depending on how you use the App, we may process:
- Account information — name, email address, phone number, company name, and password (stored securely).
- App usage data — applications you create, OTP send/verify activity, delivery status, and related timestamps.
- Wallet data — balance values and balance credit requests you submit.
- Support messages — content you send through the in-app support chat.
- Device information — device identifiers needed for push notifications and security (for example, to deliver alerts and detect abuse).
2. How we use information
- To create and secure your account and keep you signed in.
- To provide OTP platform features (applications, delivery status, balance, and chat).
- To send service notifications related to your account and activity.
- To prevent fraud, spam, banned-device abuse, and unauthorized access.
- To improve reliability and customer support.
3. OTP and message content
OTP codes and delivery metadata are processed only to operate the service you request. OTP values are handled with security controls appropriate for authentication data (including hashing where applicable). We do not sell personal data.
4. Sharing of information
We do not sell your personal information. We may share limited data with infrastructure and messaging providers strictly as needed to deliver the App’s features (for example, push notifications or OTP delivery channels you use). We may also disclose information if required by law or to protect users and the service.
5. Data retention
We keep account and service data while your account remains active and for a reasonable period afterward for security, dispute handling, and legal compliance. You may request account deletion through the App’s support chat.
6. Security
We use industry-standard safeguards such as encrypted transport (HTTPS), access controls, and secure storage practices. No method of transmission or storage is 100% secure, so please protect your login credentials.
7. Children’s privacy
The App is intended for business and adult users. It is not directed to children under 13 (or the equivalent minimum age in your country).
8. Your choices
- You can update profile details from within the App where available.
- You can control notification permissions in your device settings.
- You can request account deletion via the in-app support chat.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the App after an update means you accept the revised policy.
10. Contact
For privacy questions or deletion requests, contact us through the Support chat inside the OTPsignal app. You can also follow the steps on our Account deletion page.